We will happily accept swimwear purchased from www.ihraaswim.com in their original, clean and unworn condition with all tags attached for a store credit. Items must be returned unworn, unwashed, undamaged, unused, and with all original tags still attached.
You have 30 days from the day you receive your item(s) to qualify for a store credit. Please note: discounted items are not eligible for store credit. All items discounted, purchased on sale or using a promotion code are FINAL SALE and cannot be returned.
Please do not remove the hygiene liner and only try on swimwear over underwear for sanitary reasons.
PLEASE NOTE: Due to COVID, some shipping services are not returning items back to Australia at the present time. We don’t want you to have to ship at extreme rates and / or wait for a long time to have your return processed. Please reach out if you are worried about the shipping options available to you.
Please send request email to firstname.lastname@example.org and include the following information:
- Your name
- Your order number
- Reason for return
- Request for: refund, store credit or exchange
WHEN WILL I RECEIVE A STORE CREDIT?
Once we receive your returned items, please allow 1-4 business days for your return to be processed and store credit to be issued. You will receive an email notifying you whether your return has been accepted or declined. Ihraa Swim reserves the right to refuse the package and/or return the item(s) back to the sender should the merchandise not abide by our returns policy.
If we have accepted your return you will receive two emails. One notifying you that your item(s) qualify and another issuing the store credit equal to the value of the product being returned. The store credit will be valid for a period of 3 months.
HOW CAN I MAKE AN EXCHANGE OR GET A REFUND?
We do not give refunds for change of mind. However, if you would like to exchange something for a different size or style, please return the original item(s) for a store credit and place a new order.
If the customer has received an incorrect order or faulty garment, please return the product as per the return instructions. Shipping charges will be refunded (standard shipping only). Please note, if the customer wears their received incorrect order or faulty garment this voids the return. The garment must be unworn, unwashed, unused and all sanitary pads and swing tags attached.